This describes the essential skills and knowledge and their level required for this unit

Required Skills

access and interpret workplace information

communicate concerns about own fitnessstress

communicate with people of different ages cultures gender language backgrounds

participate in meetingsspeak in a group

Required Knowledge

available training and development

basic principles of participating in meetings

career progression options

conflict resolution strategies

cultural diversity principles

dress codes

equal opportunity responsibilities

factors which can affect work performance

implications of change in the workplace on own job such as introduction of newamended legislation introduction of new personnel introduction of new technology including new communication systems implementation of new work practices and services organisational restructures

implications of external change on the organisation such as at an international national or stateterritory level and invoke changes in society changes to legislation changes to organisational policies and procedures community expectations political changes

information on any licensing and certification requirements for driving vehicles and providing emergency care

organisational policies and procedures such as legislation relevant to the operationincidentresponse legislation relevant to the organisation operational corporate and strategic plans operational performance standards operational policies and procedures organisational personnel and occupational health and safety practices and guidelines organisational quality standards organisations approach to environmental management and sustainability

organisational standards relating to harassment and antidiscrimination

organisational structure

positions in the organisation

potential effects of not meeting commitments

procedures and standards relating to conduct

responsibilities of specific personnel

stress recognition

structure and function of workplace committees

variety of communication strategies

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to

apply organisational policies procedures and standards in own work performance

Consistency in performance

Competency should be demonstrated over of time in a range of actual or simulated workplace environments

Context of and specific resources for assessment

Context of assessment

Competency should be assessed on the job or in a simulated work environment

Specific resources for assessment

There are no specific resource requirements for this unit

Method of assessment

In a public safety environment assessment is usually conducted via direct observation in a training environment or in the workplace via subject matter supervision andor mentoring which is typically recorded in a competency workbook

Assessment is completed using appropriately qualified assessors who select the most appropriate method of assessment

Assessment may occur in an operational environment or in an industryapproved simulated work environment Forms of assessment that are typically used include

direct observation

interviewing the candidate

journals and workplace documentation

third party reports from supervisors

written or oral questions

Public safety organisations may include

Factors affecting work requirements may include

Appropriate person for additional support may include

Conduct may include

Workplace information may include

Training and development needs may include

Taking appropriate action for stress may include

Workplace issues may include

Raising workplace issues with appropriate personnel may include

Workplace committees may include

Contributing to workplace committees may include